Privacy Policy

Last Updated: October 12, 2024

 Eleven Dash LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.elevendash.com] and use our AI Concierge services, including AI Voice, AI Chat, and AI Website Builder ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you in various ways, including the following categories:

A. Personal Information 

We collect personally identifiable information ("Personal Information") that you provide directly to us when registering for our Services, filling out forms, contacting us, or subscribing to our newsletters. This may include:

• Full name
• Email address
• Phone number
  
• Company name and business information
  
• Billing and payment information (such as credit card number, billing address)
  
• Any other Personal Information you provide voluntarily

B. Non-Personal Information 

We may collect non-identifiable information ("Non-Personal Information") automatically, such as:

• Device information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, time spent on the site)
• Referring website URLs
  
• Technical data and logs

C. Sensitive Information 

We do not generally collect sensitive information (e.g., Social Security numbers, medical information). However, if you provide such information for specific purposes, it will be treated with the highest level of confidentiality.

D. AI-Generated and Communication Data 

Data processed through our AI services, such as voice, SMS, chat content, and any interactions via automated systems, including transcripts, message content, and communication metadata.

2. How We Collect Your Information

A. Direct Collection

We collect information directly from you when you provide it through forms, subscriptions, service use, customer support interactions, or surveys.

B. Automatic Collection 

Information is collected automatically through cookies, web beacons, log files, and tracking technologies to enhance user experience and track service performance.

C. Third-Party Sources 

We may obtain data about you from third-party sources, such as service providers, business partners, or public databases, and combine it with the information we already have.

3. How We Use Your Information

Your data is used for the following purposes:

A. Service Delivery and Improvement

• To operate, maintain, and improve our website and Services.
• To personalize user experiences.
• To process transactions, manage billing, and provide account support.

B. Communication

• To contact you about your account or Services.
• To respond to inquiries, and send updates or newsletters.

C. Marketing and Advertising

• To send promotional content, offers, or advertisements.
• To conduct market research or surveys.

D. Compliance and Legal Obligations

• To fulfill legal or regulatory obligations.
• To prevent fraud, enforce terms, or protect against legal liabilities.

4. Sharing Your Information

We do not sell or rent your Personal Information. However, we may share it with:

A. Service Providers

• Third-party vendors performing services on our behalf (e.g., payment processing, data analytics).
  

B. Affiliates and Partners

• With business affiliates or partners for joint product offerings or promotions.
  

C. Legal Compliance and Protection

• To comply with legal obligations, protect our rights, or address safety concerns.
  

D. Business Transfers

• In case of mergers, acquisitions, or asset sales, where your data may be transferred.
  

5. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to:

• Remember user settings and preferences.
  
• Track usage patterns and improve site performance.
  
• Deliver personalized content and advertisements.
  

You can control or disable cookies through your browser settings, but this may affect your experience.

6. Data Security

We use industry-standard security measures to protect your data, including:

• Data encryption (SSL/TLS) for transmission.
  
• Secure storage with access controls.
  
• Regular security audits and assessments.
  

Despite these measures, no online service is completely secure. We cannot guarantee absolute security.

7. Data Retention

Personal Information is retained for as long as necessary to:

• Provide the Services you requested.
  
• Comply with legal requirements.
  
• Resolve disputes and enforce agreements.
  

Upon termination of your account or request for deletion, we will anonymize or delete your data, except where retention is legally required.

8. Your Rights and Choices

If you reside in Florida, you have certain rights regarding your data:

A. Right to Access

• You may request a copy of your data we have collected.
  

B. Right to Correction

• You can request updates to inaccurate information.
  

C. Right to Deletion

• You can request deletion of your data, except where legally exempt.
  

D. Right to Restriction of Processing

• You may request that we limit the processing of your data in certain circumstances.
  

E. Right to Opt-Out of Marketing

• You can unsubscribe from marketing emails at any time.
  

To exercise these rights, please contact us using the information below.

9. Data Transfer to Other Jurisdictions

If you access our Services from outside the United States, your information may be transferred, stored, and processed in the U.S., where our servers are located. We will take appropriate steps to protect your privacy.

10. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices, and you should review their policies separately.

11. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect information from children under 18. If you believe we have done so, contact us, and we will delete the data.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Services signifies your acceptance of the changes.

13. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: 

Eleven Dash Email: contact@elevendash.com

Phone: 1 (877) 220 0654

Address: 6160 SW Highway 200, Suite 110 Ocala, FL 34476