Acceptable Use Policy

Effective Date: October 12, 2024

1. Introduction

Welcome to Eleven Dash LLC. This Acceptable Use Policy (AUP) sets forth the rules and guidelines governing the acceptable and prohibited uses of our services. Our services encompass AI-driven solutions designed to assist real estate professionals in automating and scaling their operations. By accessing or using our services, you, the user, agree to comply with the terms outlined in this policy. If you do not agree with any part of this policy, you must refrain from using our services.

2. Purpose

The purpose of this policy is to establish a clear framework for acceptable behavior in the use of Eleven Dash LLC’s services. We aim to create a safe, secure, and reliable environment for all users, ensuring the integrity of our services and the protection of all stakeholders involved. This policy helps us safeguard our users, maintain the reliability of our network, and uphold our company’s reputation in the industry.

3. Scope

This policy applies universally to all users of Eleven Dash LLC’s services, which includes, but is not limited to, employees, contractors, clients, vendors, and any third parties accessing our systems. By using our services, you acknowledge that you have read, understood, and agreed to adhere to this policy.

4. Acceptable Use

Users are encouraged to utilize our services in a manner that promotes professional development and operational efficiency. Acceptable uses include:

• Business Communication: Users may utilize our AI Employee for voice, SMS, chat, and automations to facilitate legitimate business communications. This includes responding to client inquiries, providing customer support, and engaging in professional networking.
• Data Management: Users are allowed to manage, analyze, and store business-related data in accordance with applicable laws and regulations. This includes ensuring that any data collected from clients is handled with care, following best practices for data security and privacy.
• Professional Development: Users can use our services to enhance their skills, improve operational efficiencies, and develop strategies to optimize their real estate practices. This includes using our tools to gain insights into market trends and improve customer engagement.
  

5. Prohibited Use

To maintain the integrity of our services and protect all users, the following activities are strictly prohibited:

5.1 Illegal Activities

Users must not engage in any unlawful activities while using our services. This includes, but is not limited to, activities that violate local, state, national, or international laws. Such actions can result in severe legal repercussions, both for the individual and for Eleven Dash LLC.

5.2 Unauthorized Access

Users must not attempt to gain unauthorized access to any service, data, account, or network by hacking, password mining, or any other means. Unauthorized access can compromise the security of our services and the data of other users.

5.3 Misuse of Services

Users must not use our services to create, transmit, or store content that is abusive, harassing, obscene, defamatory, or otherwise objectionable. This includes any form of hate speech, threats, or bullying, which can have harmful effects on individuals and communities.

5.4 Fraudulent Activities

Engaging in any fraudulent or deceptive practices is strictly prohibited. This includes impersonating another person or entity, misrepresenting your identity, or attempting to deceive clients for personal gain.

5.5 Resource Abuse

Users must not use excessive bandwidth or storage beyond what is considered reasonable for normal business operations. Activities that overuse resources can degrade service quality for all users and can lead to penalties or service restrictions.

5.6 Malware and Spam

Transmitting any malicious software, viruses, or other harmful code is strictly prohibited. Additionally, sending unsolicited bulk emails (spam) or messages is not allowed. Such actions can damage our reputation and the effectiveness of our services.

5.7 Disruption of Services

Users must not interfere with or disrupt the integrity or performance of our services or the data contained therein. This includes engaging in actions that could lead to service outages or negatively impact the user experience.

5.8 Compromising Security

Circumventing or disabling any security features of our services is prohibited. Users must respect the security measures in place and report any vulnerabilities or security breaches to Eleven Dash LLC immediately.

6. User Responsibilities

6.1 Compliance

All users are responsible for complying with all applicable laws, regulations, and industry standards when using our services. This includes being aware of and adhering to the legal implications of data usage and communications in the real estate sector.

6.2 Password Security

Users must maintain the confidentiality of their passwords and account information. Sharing of login credentials is strictly prohibited, as it can lead to unauthorized access and compromise the security of the user's account.

6.3 Reporting Violations

Users are encouraged to promptly report any violations of this policy to Eleven Dash LLC. Reporting violations helps us maintain a secure and trustworthy environment for all users.

7. Enforcement

7.1 Monitoring

Eleven Dash LLC reserves the right to monitor usage of its services to ensure compliance with this policy. Monitoring may include reviewing communications, data access, and system usage patterns.

7.2 Consequences of Violations

Violations of this policy may result in immediate suspension or termination of access to services. In serious cases, legal action may be pursued, and penalties may be imposed. Users found in violation of this policy will be notified and provided an opportunity to respond.

8. Modifications

Eleven Dash LLC reserves the right to modify this Acceptable Use Policy at any time without prior notice. Users will be notified of any significant changes, and continued use of our services constitutes acceptance of the modified policy. It is the responsibility of users to review this policy regularly for any updates.

9. Contact Information

If you have any questions about these Terms, please contact us at:

Eleven Dash LLC

6160 SW Highway 200

Suite 110

Ocala FL, 34476

contact@elevendash.com

1 (877) 220 0654

For any urgent matters, please reach out to us through our customer support channel.